Q-1 Is it not possible to apply online until all the documents such as the confirmation letter for the free school (Form No. 2) and identification documents are ready?

You can fill out the application form before you have all the documents required for your application, but simply filling out the application form does not complete your application.
Please note that in addition to filling out the application form, you must also upload the application documents and press the "Submit application" button to complete your application.
You can also temporarily save your application by filling out part of it and pressing "Save and next," allowing you to resume entering information from where you left off.

Q-2 The application button is grayed out and cannot be pressed.

There are several possible cases, but if you are unable to press the button after checking all of the following, please contact the secretariat.

・ Please make sure that all required fields have been filled in
・ Please make sure that all documents required for the application have been uploaded
・ Please make sure that you have pressed the "Confirm uploaded documents" button

[Tokyo Free School Subsidy Fee Secretariat (Contractor: Adecco Co., Ltd.)]
Tel: 03-6800-8763
Email: Info(at)tokyo-fs-support.metro.tokyo.lg.jp
※The email address has been changed to prevent spam.
We apologize for the inconvenience, but please replace (at) with @ when using the email address.

Q-3 I would like to apply for two children. Do I need two My Pages?

You can apply for multiple children on My Page, so there is no need to create a separate My Page for each child. Please note that you will need to fill out an application form for each child.
Once you have completed the application for the first child, the "Apply" button at the top of the screen will change to "Apply for second or subsequent child," and you will be able to register a second child.

Q-4 If I attend multiple free schools, how should I enter my information?

Click the ⊕ button next to "Enter information about the second and subsequent free schools" at the bottom of the page "3. Free schools, etc. that you plan to attend" in the application form and enter information about the second and subsequent free schools.

Please only enter information if any of the following applies.
① If the total (※) of the monthly usage fee (tax included) or average monthly usage fee (tax included) for the first free school, etc. is less than 20,000 yen​
② If you plan to attend (are attending) another free school, etc. during a period other than the grant application period entered in the first section
(※) If there is a deduction, that amount will be deducted

Q-5 The monthly application amount and grant application amount will not be displayed. (A hyphen (-) will be displayed.)

If multiple free schools are entered, a hyphen (－) will be displayed.Click here for details.

Q-6 What if I want to change the details of my application after I have completed it online?

You cannot change the status of "Reception Completed" on My Page. If you find any input errors or changes, please contact the office.

[Tokyo Free School Usage Fee Subsidy Office (Trustee: Adecco Co., Ltd.)]
Telephone: 03-6800-8763
Email: Info(at)tokyo-fs-support.metro.tokyo.lg.jp
*The e-mail address has been changed to prevent spam mail.
We apologize for the inconvenience, but please replace (at) with @.

Q-7 What is the application status on My Page?

The status and condition of your grant application and usage report are as follows:

■Grant Application
【Inputting】Your application is being prepared.
【Received】Your application and all other documents have been submitted.
【Content Reviewing】We are reviewing the submitted documents.
【Making Corrections】After reviewing the contents, we found some deficiencies, so you need to correct your application or resubmit all other documents. You will receive a notification on how to make corrections on your My Page.
【Application Completed】Your application documents have been submitted. Please wait until the review is complete. You will receive a notification on your My Page once the review is complete.

■Usage Report
【Inputting】Your application is being prepared.
【Received】Your application and all other documents have been submitted.
【Content Reviewing】We are reviewing the submitted documents.
【Making Corrections】After reviewing the contents, we found some deficiencies, so you need to correct your application or resubmit all other documents. You will receive a notification on how to make corrections on your My Page. [Report Complete] Your report submission has been completed. Please wait for the review process to finish. You will receive a notification on your My Page once the review is complete.

Q-8 I have completed my online application, but the status is "Accepted" instead of "Application Completed." Does this mean that my application is not yet complete?

Once your online application is complete, the status on your My Page will change to "Accepted."
Then the status will change to "Contents being reviewed," and the secretariat will review the information you entered and the documents you provide.
Once the content review has been completed, the status will change to "Application completed"
Your application will not be reviewed until the status changes to "Application completed," so please check your My Page regularly even after completing your online application (it will change to "Application completed" approximately within three weeks of application).

Q-9 After applying, the status on my page has not changed from "Verifying details." Please let me know the current situation.

For applications with the status "Under Review," the office is checking the entered information and submitted documents, so please wait.
When the status changes to "Application Completed," it means that the document review has been finished. Please wait for the review results.
For the schedule of review result notifications, please refer to PDF link.
※ If there are deficiencies or errors in the application, you will be contacted in order, so please make the necessary corrections.
※ If three weeks have passed since the status became "Received" and the status has not changed to "Application Completed," please contact the office.

[Tokyo Free School Usage Fee Subsidy Office (Trustee: Adecco Co., Ltd.)]
Telephone: 03-6800-8763
Email:Info(at)tokyo-fs-support.metro.tokyo.lg.jp
*The e-mail address has been changed to prevent spam mail.
We apologize for the inconvenience, but please replace (at) with @.

Q-10 After submitting the application, the status on my My Page is "Currently being corrected." Please let me know the status.

There is an error in the application, and it is necessary to revise the application contents before proceeding with the review. For details of the error, please see "Notice for you" on your My Page.
*If you have any questions about the details listed as incomplete, please contact the secretariat.

[Tokyo Free School Fee Subsidy Secretariat (Contractor: Adecco Co., Ltd.)]
Phone: 03-6800-8763
Email: Info(at)tokyo-fs-support.metro.tokyo.lg.jp
*The email address has been changed to prevent spam.
We apologize for the inconvenience, but please replace (at) with @ when using this email address.

Q-11 How will I be notified of the results of my application?

The results of your application can be viewed in the "Confirm Application Details" section within the "Various Confirmations and Procedures" area of ​​your My Page, where you can check the approval (or rejection) decision notice.
*For online applications, notification will be sent via the web, not by mail.

Q-12 After submitting the application, is it possible to recheck the images and PDF files of the documents I uploaded?

You cannot review the documents you have uploaded after submitting your application.
*A preview is displayed when you upload the documents, so please double-check to make sure there are no incorrect attachments and that all necessary information is legible.
Please be sure to keep the documents you uploaded when applying for your records.
You can also check your application form in the "Application/Payment Status" section on the top page of My Page.

Q-13 When I was performing official personal authentication, my digital signature certificate (6-16 digit signature password) became locked. What should I do?

The password for digital signatures can be reset.
Please refer to the website of the Local Government Information System Organization or contact the municipal office where your residence is registered.

Local Government Information System Organization Website (External Site)
https://www.jpki.go.jp/jpkiidreset/howto/index.html